SERVICES
Professional Services
With LOGIC Professional Services (ProServ), we offer a modular service framework specifically designed for the development, implementation, and support of technical media infrastructures.
Our goal: to realize complex technical requirements in a structured, efficient, and future-proof way – aligned with existing systems, operational processes, and strategic perspectives.
Our end-to-end process model combines methodical consulting, technical design, seamless integration, and ongoing support into a powerful service offering. This forms the foundation for scalable, robust, and flexible infrastructures that meet the demands of today and tomorrow.
At the core are six services that support you at every phase of your project: Innovation, Consulting, Design, Delivery, Training, Customer Success.
How can we help you?
Click on your concern and find the right service.
Innovation
Help me with a problem.
Example: Add accessibility features for hearing and visually impaired users
Result: A proof-of-concept system is developed.
Innovation partnership with customers
When it comes to innovation, we support our customers in developing technical media concepts, conducting Proofs of Concept (PoC), researching potential solutions to technical challenges, as well as reducing their ecological footprint and creating economic advantages within their current technical infrastructure.
Bring the solution into live operation.
Example: Find vendors who offer the required products
Result: A solution architecture
Technology consulting for emerging media
We advise our customers on the implementation of the desired infrastructure, including load and cost calculations. We also evaluate potential migration options, highlight possible approaches based on best practices from other projects, and support transformation through professional change management.
Consulting
Design
Design an efficient infrastructure for my use case.
Example: Integrate multiple products into a single workflow
Result: Infrastructure design
Design of production infrastructures
We design the defined infrastructure, discuss it with the involved partners, and verify its feasibility. The result is a theoretical infrastructure that can be handed over to an integrator through a formal tendering process.
Support my project operationally.
Example: Implement, configure, and manage the components
Result: Solution acceptance
Configuration and integration support
We support the installation of our partners' products by an integrator and configure them within the final infrastructure. Additionally, we provide project-based services upon request to integrate products into a complete system according to the integrator's specifications.
Delivery
Training
Train my staff to use it efficiently.
Example: Training on the products in use
Result: Skilled operators and administrators
At our training center or remote
At our training center (LMTZ), in cooperation with the ARD/ZDF Media Academy, or directly at the customer’s site, experienced trainers provide instruction on our own products as well as those of our partners.
Support me, even after the go-live.
Example: Identify optimizations and additional use cases
Result: Regular review meetings, issue tracking
Ongoing customer support during operation
Under Customer Success, we bundle all services that help make the use of our own and our partners' products valuable for our customers. This includes on-call availability, a defined Service Level Agreement (SLA), managed services, or a dedicated Customer Success Manager who works regularly with the customer on their infrastructure.