Customer Success Engineer – Cloud (m/f/d)

Your tasks

• Operation and support of cloud, IT, and monitoring systems
• Analysis, resolution, and tracking of incidents, as well as documentation
• Monitoring of systems and services, and assessment of alerts and system statuses
• Analysis of logs and performance data
• Support in the implementation and further development of monitoring and observability solutions
• Support in optimizing operational processes and monitoring strategies in service operations
• Collaboration in the managed services environment and in the Service Operation Center
• Technical point of contact between customers, partners, and internal service organizations

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What you should bring

• Completed vocational training, a degree, or comparable qualifications in the IT field
• Experience in operating IT systems, cloud environments, or monitoring solutions
• Basic understanding of cloud architectures and distributed systems
• Experience with monitoring, logging, and observability tools is a plus
• Good understanding of networks, system architectures, and operational processes
• Structured and solution-oriented approach to work
• Strong communication skills and confidence in dealing with customers
• Good command of English
• Willingness to work outside regular business hours as part of service operations

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What you can expect at LOGIC

• A technically challenging environment with a focus on cloud-based systems and mission-critical operational processes
• Customer-focused work in close collaboration with service, engineering, and operations
• The opportunity to contribute to the further development of modern operational and monitoring concepts

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What we offer

• Challenging projects in a professional environment
• Trust, personal responsibility, and short decision-making processes
• Opportunities for professional and personal development
• Attractive conditions and benefits