Working on media solutions with responsibility
As a Junior Customer Success Engineer, you’ll join our technical support team for broadcast, IT, and cloud systems. You will receive a structured onboarding program, work closely with experienced colleagues, and gradually take on responsibilities in the help desk, managed services, and eventually within a service operation center. We implement technical media solutions for contribution, production, and distribution – from signal input to playback – in environments where content is created live and must function reliably at all times.
Your tasks
- Technical support for broadcast, IT, and cloud systems
- Receiving, analyzing, tracking, and documenting incidents
- Assisting with fault analysis and troubleshooting
- Monitoring systems, services, and infrastructure
- Assisting with maintenance, updates, and system checks
- Serving as a technical liaison for customers and internal teams
- Working in the managed services environment
- Potential role in a Service Operation Center
What you should bring
- Completed vocational training, college degree, or equivalent qualification
- Previous experience in an IT or support environment is a plus
- Basic knowledge of IT, networking, or media technology
- Interest in cloud computing, monitoring, and system operations
- Structured and independent work style
- Ability to work well in a team and strong communication skills
- Good command of English
- Willingness to work outside regular business hours as part of service operations
What you can expect at LOGIC
- A structured onboarding process with direct involvement in day-to-day operations
- Direct insight into real-world production and operational environments in the media industry
- Close collaboration in small teams with direct communication
- Exciting development opportunities across various technical fields
What we offer
- Challenging projects in a professional environment
- Trust, personal responsibility, and short decision-making processes
- Opportunities for professional and personal development
- Attractive conditions and benefits